Shipping policy
HAXRAN Shipping Policy
Last updated: 13 September 2026
At HAXRAN, we aim to process and deliver your order as quickly and reliably as possible. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after your order has been placed and payment has been successfully received.
Business days are Monday to Friday, excluding UK public holidays.
During particularly busy periods, product launches, sales or holidays, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
United Kingdom Shipping
We offer delivery throughout the United Kingdom.
Available shipping methods, estimated delivery times and applicable shipping charges will be displayed at checkout before you complete your purchase.
Please note that delivery estimates begin from the date your order is dispatched, rather than the date the order is placed.
International Shipping
HAXRAN offers international shipping to selected destinations.
Available destinations, shipping options and charges will be displayed during checkout.
International delivery times vary depending on the destination, courier service and local customs procedures.
Customs, Duties & Taxes
International orders may be subject to import duties, customs charges, taxes or other fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.
HAXRAN has no control over charges imposed by local customs authorities.
Tracking Your Order
Where tracking is available, you will receive tracking details by email once your order has been dispatched.
Please allow some time after receiving your dispatch confirmation for the courier's tracking system to update.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
HAXRAN is not responsible for delivery issues resulting from incorrect or incomplete address information supplied by the customer, subject to your applicable statutory rights.
Delayed Deliveries
Delivery dates and times provided by HAXRAN or our delivery partners are estimates unless expressly stated otherwise.
Occasionally, deliveries may be affected by circumstances outside our reasonable control, including courier delays, customs processing, severe weather or unusually high shipping volumes.
If your order appears to be significantly delayed, please contact us and we will assist you in investigating the shipment.
Lost or Damaged Orders
If your parcel arrives damaged, or you believe it has been lost in transit, please contact us as soon as reasonably possible with your order number and relevant details.
For damaged deliveries, we may also ask you to provide photographs of the parcel, packaging and affected item so that we can investigate the issue.
We will work with the relevant delivery provider and, where appropriate, arrange a suitable resolution in accordance with your legal rights.
Failed or Refused Deliveries
If an order is returned to us because delivery could not be completed, we will contact you regarding the available options.
Additional delivery charges may apply where a parcel needs to be resent due to an incorrect address, failure to collect the parcel, or another circumstance attributable to the recipient, where permitted by law.
Returns
Shipping and delivery are separate from returns. For information about returning an item, eligibility for refunds and any applicable return costs, please refer to our Refund Policy.
Nothing in this Shipping Policy affects any statutory rights you may have under applicable consumer law.
Contact Us
If you have any questions regarding your order or delivery, please contact us through the contact details provided on the HAXRAN Contact Information page.
When contacting us about an existing order, please include your order number so that we can assist you as quickly as possible.